FAQ

Frequently Asked Questions

Pre-ordering is recommended, but not required unless you’d like to customize your order. For orders of more than 1 dozen cupcakes, we prefer at least 24 hours notice; however, we are sometimes able to accommodate same-day orders. For orders of more than 4 dozen cupcakes, we prefer at least 48 hours notice.

All of our cupcakes are baked fresh daily and contain no preservatives, so we always recommend serving them the same day they are purchased. Our cupcakes should always be stored in the box at room temperature until they are served. If it’s necessary to serve the cupcakes more than 12 hours after purchasing them, we recommend wrapping the box in plastic wrap. We do not recommend refrigerating or freezing our cupcakes.

Unfortunately, we are not set up to make cupcakes that are intentionally allergen-free or catered to specific dietary restrictions at this time. None of our cupcakes are vegan, gluten-free, or dairy free. Some (but not all) of our cupcakes contain nuts, including peanuts, pecans, almonds, and hazelnuts. All of our cupcakes are made on shared equipment; despite our best efforts, we cannot guarantee that any of our cupcakes won’t come into contact with specific ingredients in our kitchen.

Yes! You can order our standard gender reveal dozen online, or you can call us at 253-383-7772 if you’d like to order customized gender reveal cupcakes.

Yes! Visit the weddings page of our website for more information, or email our wedding coordinator at weddings@hello-cupcake.com 

We don’t assemble cupcake cakes ourselves; however, we can sometimes accommodate cupcake cake requests by decorating individual cupcakes in a way that will allow you to form them into a cupcake cake yourself. To discuss this option with one of our staff members, please call us at 253-383-7772.

Unfortunately, we are not set up to make cakes at this time. For our wedding customers, we do partner with Celebrity Cake Studio in order to provide simple 6” cutting cakes to accompany wedding cupcake orders, if desired. For more information, please contact our wedding coordinator at weddings@hello-cupcake.com

Unfortunately, we are not set up to make jumbo cupcakes at this time. Our cupcakes come in two sizes: regular size or mini. Our regular size cupcakes are baked in a standard cupcake pan, but they come out larger than most cupcakes you would buy at a grocery store or make at home. Our mini cupcakes are about one third the size of our regular size cupcakes and are usually eaten in two or three bites.

Unfortunately, we do not have an event space at our shop. 

Yes! For small orders (up to 6 dozen regular size or 12 dozen mini), we deliver in Tacoma and the surrounding area via our partnership with Postmates. For larger orders, we have an in-house delivery service. For more information about availability and pricing, please contact us at 253-383-7772.

We offer a discount for every 4, 6, or 12 regular size cupcakes you purchase, as well as a discount for every 12 minis you purchase. 

We do not generally offer additional discounts for ordering multiple dozens. If you’re considering placing an order of more than 500 regular size cupcakes or more than 1000 mini cupcakes, please email baker@hello-cupcake.com to inquire about the possibility of a quantity discount.

For orders of 4 dozen or more cupcakes, we are sometimes able to offer a discount for nonprofit organizations. To inquire about this possibility, please email donations@hello-cupcake.com.

We also offer a 10% discount for UWT students and staff (with ID), as well as a 10% military discount (with ID). Only one discount can be applied per transaction.

Due to the large number of requests we receive, we are only able to donate to nonprofit organizations (with a tax ID number) at this time. To submit a donation request, please send a procurement letter to donations@hello-cupcake.com.

Our philosophy is that excellent customer service shouldn’t require extra payment, so we do not have a tip jar or otherwise solicit tips. That said, we gratefully accept any cash tips that are offered. We are not set up to accept tips on credit card transactions at this time.

Still Have Questions?

Please reach out and our team will be happy to address any questions or concerns you may have.

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